Responsible Gaming at jilii — Your Safety Comes First

jilii is committed to providing a safe, fair and entertaining gaming environment for all players in Bangladesh. We understand that for the vast majority of our players, gambling is a fun recreational activity — a way to enjoy cricket betting on BPL and T20 matches, spin the reels on slots, or experience the excitement of live casino tables. For a small number of people, however, gambling can become problematic. jilii takes this seriously and has built a range of tools and safeguards to help every player stay in control.

Responsible gaming at jilii is not just a policy page — it is an active part of how we operate. Our support team monitors account activity for early signs of problem gambling, our platform offers practical self-management tools, and our support team is available every day to assist players who feel their gambling is getting out of hand. This page explains every tool and resource available to you as a jilii player in Bangladesh.

One of the most effective tools for maintaining control over your gambling is a deposit limit. jilii allows every player to set a personalised cap on how much money they can transfer into their jilii account within a given period. You can choose a daily limit, a weekly limit, or a monthly limit — or set all three simultaneously for layered protection.

Setting a deposit limit is straightforward: contact jilii support at [email protected] with your registered username and the limit amount and frequency you want to apply. Limits can be set in Bangladeshi Taka (৳). For example, you might set a daily deposit limit of ৳2,000 or a monthly limit of ৳20,000. These figures are examples only — you choose the limit that reflects your personal financial situation. Reductions to an existing limit take effect immediately. Increases are subject to a 7-day reflection period before they come into force, giving you time to reconsider.

Sometimes all a player needs is a short break from gambling. The jilii time-out feature allows you to temporarily suspend your account for a fixed period without permanently closing it. Available time-out periods are: 24 hours, 48 hours, 7 days and 30 days. During a time-out, you cannot log in, place any bets, or make any deposits on the jilii platform. Your existing account balance is preserved in full, and withdrawal of your balance remains available throughout the time-out period.

To request a time-out, contact jilii support at [email protected]. Include your registered username and your preferred time-out duration. Our team will activate the time-out on your account promptly — typically within one hour of your request being received. You will not receive any promotional communications from jilii during your time-out period. Once the period ends, your account automatically reactivates and you may resume playing.

If you feel that gambling is becoming a problem in your life — that you are spending more than you can afford, thinking about gambling constantly, or gambling to recover losses — jilii's self-exclusion tool offers a firm, structured break from the platform. Self-exclusion is a serious step, and we treat every request with the care and urgency it deserves.

Available self-exclusion periods at jilii are: 3 months, 6 months, 1 year and permanent exclusion. During a self-exclusion period, your account is fully suspended; you cannot log in, place bets, make deposits or access game content. All promotional marketing communications to your account are immediately halted. Your account balance at the time of self-exclusion is preserved and can be withdrawn by contacting support.

Problem gambling does not always look the same for every person. Some players notice the signs in themselves; others are first flagged by people close to them. The following are common warning signs that gambling may be becoming harmful. If you recognise several of these in your own behaviour, we strongly encourage you to use jilii's responsible gaming tools or contact our support team.

The overwhelming majority of jilii players in Bangladesh enjoy gambling as a form of entertainment without experiencing any harm. Here are the habits that responsible players typically practise:

• Only gamble with money you can afford to lose. Treat your gambling budget the same way you would treat an entertainment budget — money spent on a movie or a meal out.
• Set a time limit before you start a gaming session and stick to it. Use your phone's timer or jilii's time-out feature to hold yourself accountable.
• Never gamble when you are emotionally distressed, fatigued, under the influence of alcohol, or under financial pressure. Decision-making quality drops significantly in these states, increasing the risk of chasing losses.
• Take regular breaks during gaming sessions. Step away from the screen, have a drink of water, and give yourself time to reset. Long unbroken sessions are associated with poorer decision-making and higher losses.
• Keep gambling in proportion. If gambling starts to take up a significant portion of your leisure time or your social interactions, it may be becoming disproportionate. Maintain other interests and relationships outside of gambling.
• Accept that losses are part of the game. No betting strategy guarantees consistent wins. The house edge exists on all casino games. Approach gambling expecting to be entertained, not expecting to make money.

jilii strictly enforces a minimum age of 21 for all players. This policy applies to all users across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh or Cox's Bazar. Age verification is a mandatory part of the KYC (Know Your Customer) process that all players must complete before making their first withdrawal. In some cases jilii may request age verification documents earlier — for example when account activity suggests the account holder may be a minor.

If you are a parent or guardian and have reason to believe that a person under 21 in your care has registered an account with jilii or has accessed the platform using your device or payment credentials, please contact us immediately at [email protected]. We will investigate and act promptly. We also recommend that parents and guardians use device-level parental controls and password-protect their bKash, Nagad and mobile banking apps to prevent unauthorised access by minors.

If you feel that gambling is affecting your life in a negative way — your finances, your relationships, your mental health or your work — please do not hesitate to reach out to jilii's support team. You do not need to have reached a crisis point to ask for help. Our team can assist with setting deposit limits, activating a time-out, processing a self-exclusion request, or simply talking through your concerns in a confidential, non-judgmental way.

All responsible gaming enquiries are handled in strict confidence. Speaking to our support team about a gambling concern will not affect your account standing in any negative way. We are here to help, and we take every contact seriously. You can reach us by email at any time — our team reviews responsible gaming messages as a priority.